Returns & Exchanges
At Ecclesia, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your wardrobe reflects your personal style with complete satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags, dust bags, and labels remain attached and intact.
Affix the Label
Download and print the pre-paid shipping label provided through the portal and attach it to the outside of your return parcel.
Drop Off and Refund
Drop your package at any authorized courier location; once received and inspected at our atelier, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing